Support +44 (0)20 3922 0835 (UK) / +1(800) 350-0960 (US)
Explore How-To's and learn best practices from our knowledge base.
01. Register Login and Find a Case
02. Manage Account Details
03. Create a Case
04. Case Access
05. Ingest a Bundle into a Case
See all 35 articles
DIFC Reference Guides
01. DIFC - The Case Home Page
02. DIFC - Sections
03. DIFC - Upload a Document
04. DIFC - Ingest
05. DIFC - Review
See all 8 articles
Tips and Tricks
Where do I put the date in a document name to automatically populate the document date field?
How do I print from CaseLines
How can I tell how much my current case will cost?
How can I search within CaseLines
How do I find my training cases?
See all 31 articles
Did you know you can use page directions to direct everyone to a page while in court?
Did you know you can create bundles for each hearing without having to re-upload evidence?
Did you know you can search for handwritten text?
Did you know you can use a tablet stylus to annotate your documents?
Did you know you can perform a Boolean search for words in your evidence?
See all 9 articles
User Guidance Doc
User Guidance Document
System Access & Registration
What is the URL for the live system?
What is the URL for the training system?
Why do users have to register separately for the live and training environments?
Why isn't my email address accepted when I try to register?
How do I choose my role type?
See all 11 articles
Manage Account Details
How do I change my account details?
I need to change my primary email address, how do I do this?
How do I change my password?
Creating and deleting cases
Why can't I create a case?
How can I delete a case?
Can a case be restored if accidentally deleted?
Which cases appear in the case list?
Why are some cases in the case list in bold?
I am a member of the Defence community. Why can't I access my case?
Ingesting a bundle into a case
My zip file won't upload.
My PDF file wont upload
CaseLines - Release notes - 16th January 2019
CaseLines - Release notes - 8th January 2019
CaseLines - Release notes - 19th December 2018
CaseLines - Release notes - 5th December 2018
CaseLines - Release notes - 30th November 2018
See all 35 articles
Reporting a Problem to CaseLines Support